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University at Buffalo Libraries

Jill Hackenberg

Jill Hackenberg

Associate Librarian

Silverman Library
228 Capen Hall, North Campus
(716) 645-1339


MLS Master of Library Science 1990, University of Pittsburgh
BS Psychology 1989, University of Pittsburgh, minors in Geology and French


Department of Computer Science and Engineering


Coordinator, Instant Librarian Virtual Reference Service
Responsible for coordinating all activities of the Instant Librarian Virtual Reference Service.

Computer Science and Engineering Librarian, Science & Engineering Information Center, Arts & Sciences Libraries, University at Buffalo
Provide specialized research assistance and library instruction in computer science and engineering (CSE). Serve as faculty liaison to UB's CSE department.

Resources By Subject

Computer Science

Research / Service Area

Current areas of interest:
* Examining the reasons why librarians choose science & technology librarianship as a career.
* The evolution and implementation of chat reference services in academic libraries.


  • Book Reviewer, Journal of Library Innovation, 2014-present

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